Refund Policy
Date: March 2014
POLICY STATEMENT
Paramount Health Options (PHO) will allow refunds and cancelations only under specific outlined circumstances. This policy is created to define and determine when circumstances allow for a refund of fees paid.
DEFINITIONS
Refund: Reimbursement of fees paid.
Cancelation: PHO is notified of a provider or clinic's desire to withdraw from the application process, discontinue a group purchase or withdraw from an educational event.
Application Fee/Abbreviated Credentialing Fee: Fee paid for credentialing a provider through PHO.
Membership Dues: Fee paid for a provider to be a member of PHO. Dues yearly cycle begins January 1 or August 1. Dues are pro-rated when joining PHO if joining mid-cycle.
Medicare/Medicaid Processing: PHO will process Medicare/Medicaid applications as well as assist with terminations, revalidations and changes for providers and clinics for fees based upon the requested service.
Group Purchasing: Any purchases made through PHO for goods or services at a discounted rate through various vendors contracted through PHO.
GUIDELINES
1. PHO will begin processing applications for credentialing and abbreviated credentialing in good faith after an application is received. If an applicant desires to withdraw from the application process, to receive a full refund for the application fee and/or membership dues, the following must apply:
a. Notification of the cancelation is received in writing of the desire to withdraw from the application process.
b. Notification of the cancelation must be received prior to processing of the file in the credentialing database.
If the preceding is followed, a full refund will be given to the applicant or clinic. If the preceding is NOT followed, a refund will not be given.
2. Refunds will not be given for Medicare/Medicaid processing.
3. Refunds will NOT be given for group purchases of electronic coding books unless PHO’s vendor will allow the cancelation.
4. Refunds will be given for group purchases for coding books, ONLY if the plastic covering has not been removed and is sent back with the packing slip to the vendor within 60 days of receipt. Shipping and handling fees will NOT be reimbursed.
5. Refunds may be given for other group purchases including educational programs or training, ONLY if the transaction can be canceled with our group purchasing vendor or educator. Shipping and handling fees may still apply.
Refund or cancelations of services or products should be directed to PHO’s accounting office at 319-382-6984 or 319-382-8580 or at Info@ParamountHealthOptions.com.